Agenda:
Introduction (5 minutes):
Formal greetings and introductions.
Brief overview of our agencies services and background, emphasizing their status as a veteran-owned company.
Client's Needs Assessment (10 minutes):
Advisor to inquire about the client’s specific transport requirements, including the type of vehicle, desired transport dates, and any special considerations (e.g., luxury vehicle, classic car, etc.).
Discussion about the client's previous experiences with vehicle transport, if any, to better understand their expectations.
Service Overview (10 minutes):
Advisor to provide a detailed explanation of the transport process, including pickup and delivery logistics, timelines, and safety measures.
Information on different transport options (e.g., open vs. enclosed transport) and guidance on what would best suit the client’s needs.
Overview of pricing structure, including an explanation of how quotes are determined and what factors might affect the final cost.
Questions and Concerns (5 minutes):
Open floor for the client to ask any specific questions or express concerns.
Advisor to address queries, offering clarifications and reassurances where needed.
Next Steps (Closing - 5 minutes):
Advisor to outline the next steps if the client wishes to proceed, including contract details, payment process, and how to book the service.
Exchange of contact information for further communication and follow-up.
Objective:
The goal of this meeting is to establish a rapport with the potential client, thoroughly understand their needs, provide clear and comprehensive information about Transport Masters services, and address any questions or concerns, ultimately guiding them towards choosing Transport Masters for their vehicle transportation needs.
